Quest High-Performance Computing Cluster (HPCC) Service Interruption
Monitoring - Northwestern Information Technology is seeing improvement in service delivery for Quest High-Performance Computing Cluster (HPCC) login nodes and will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided on Monday 06/09/2025 by 09:00 CDT.
Jun 06, 2025 - 17:51 CDT
Identified - Northwestern Information Technology has identified an issue with Quest High-Performance Computing Cluster (HPCC) impacting login times to login nodes.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 18:00 CDT.
Jun 06, 2025 - 17:00 CDT

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

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Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
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ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
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Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
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Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
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EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Degraded Performance
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Degraded Performance
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
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Technology Support Services Operational
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Statuspage Page Access Users Operational
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Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(45785) 625 N Michigan Av Floors: 14, 15 Network Refresh Jun 14, 2025 08:00-13:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://v25sfzl7ik.proxynodejs.usequeue.com/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jun 02, 2025 - 14:46 CDT

(46046) 345 E. Superior St. Floors 19 Network Equipment Maintenance Jun 16, 2025 06:30-07:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://v25sfzl7ik.proxynodejs.usequeue.com/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jun 03, 2025 - 13:36 CDT

(46267) Facilities Connect - Planned Outage Jun 21, 2025 21:00 - Jun 22, 2025 05:00 CDT

Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email [email protected].
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Posted on Jun 06, 2025 - 15:17 CDT
Jun 8, 2025

No incidents reported today.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
MATLAB (Research Tools) Online Service Interruption
Resolved - Northwestern Information Technology confirms the incident has been resolved. All MATLAB services have fully recovered.
Jun 6, 16:20 CDT
Update - The state of the service remains the same, and largely functional for most Northwestern users.

Status updates will be provided once a week on Mondays, or when Mathworks calls the issue fully resolved, as there is still the potential for some Matlab services to be degraded.

Full details can be reviewed at: https://m7z960pa9y.proxynodejs.usequeue.com/

The next update will be provided on Monday 06/09/2025 by 16:00 CDT.
Jun 2, 14:30 CDT
Update - The vendor is still working on fully resolving MATLAB service issues. The File Exchange is available again along with many other frequently employed services.

Full details can be reviewed at: https://m7z960pa9y.proxynodejs.usequeue.com/

The next update will be provided on Monday by 16:00 CDT.
May 30, 22:59 CDT
Update - The vendor is still working on fully resolving MATLAB service issues. The MathWorks Account is available again along with many other frequently employed services.

Full details can be reviewed at: https://m7z960pa9y.proxynodejs.usequeue.com/

The next update will be provided on Friday at 16:00 CDT.
May 29, 16:21 CDT
Update - The vendor continues to work on fully restoring all MATLAB services. The license center is now available again.

The next update will be provided on Thursday at 16:00 CDT.
May 28, 16:01 CDT
Identified - Starting on Sunday, May 18, 2025, an issue has been impacting MATLAB online services, including online accounts and the license center. The vendor is working to restore these services.

More information about the issue can be found on the MATLAB status page: https://m7z960pa9y.proxynodejs.usequeue.com/

The next update will be provided on Wednesday at 16:00 CDT.
May 27, 16:40 CDT
(46015) DNS/DHCP/NTP/Network Authentication System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 06:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on core network components that support DHCP, DNS, NTP, and network authentication services on the Chicago and Evanston campuses. This work is being performed to update loop prevention protocol configurations. No service impact to DHCP, DNS, NTP, or network authentication services is expected due to the redundant nature of that equipment.
Jun 2, 16:09 CDT
(46011) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Jun 6, 06:42 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the university telephone system. The networks that support emergency telephones in the residence halls and some reception areas will be migrated to new infrastructure. This will cause a service interruption of 10-30 seconds during which calls from these emergency phones will not be connected.
Jun 2, 15:23 CDT
Jun 5, 2025
(46020) DNS/DHCP/NTP System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 5, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:00 CDT
Scheduled - Northwestern Information Technology will updating software for the campus Domain Name System (DNS), Dynamic Host Configuration Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service.
Jun 2, 17:24 CDT
Quest High-Performance Computing Cluster (HPCC) Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Quest High-Performance Computing Cluster (HPCC).

If you are experiencing issues with Quest, please contact the Research Computing and Data Services team at [email protected].
Jun 5, 13:07 CDT
Update - Northwestern Information Technology is seeing improvement in service delivery for Quest High-Performance Computing Cluster (HPCC) and will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided by Thursday, June 5 at 10:00 CDT.
Jun 4, 14:36 CDT
Monitoring - Northwestern Information Technology is seeing improvement in service delivery for Quest High-Performance Computing Cluster (HPCC) and will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided by 16:00 CDT.
Jun 4, 11:24 CDT
Identified - Northwestern Information Technology has identified an issue with intermittent degraded performance with Quest High-Performance Computing Cluster (HPCC).

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 12:00 CDT.
Jun 4, 10:16 CDT
Jun 4, 2025
Jun 3, 2025
Network Loss of Redundant Internet - No Impact
Resolved - This incident has been resolved.
Jun 3, 20:40 CDT
Update - The state of the service remains the same. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided on Wednesday 06/04/2025 by 10:00 CDT.
Jun 3, 16:27 CDT
Update - We are continuing to investigate this issue.
Jun 3, 14:16 CDT
Investigating - Northwestern Information Technology has monitored a loss of one of our ISPs (Internet Service Provider) traffic will be routed to alternate ISPs. Support staff are working with the vendor to identify and remediate the issue.

The next update will be provided by 16:00 CDT
Jun 3, 14:13 CDT
(46012) Jacobs Center Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Jun 2, 15:33 CDT
Jun 2, 2025
TeamDynamix Degraded Service
Resolved - The vendor has confirmed that services were restored, and services are back to normal operation at this time.
Jun 2, 12:26 CDT
Investigating - Northwestern IT is investigating an issue with Team Dynamix. Agents are currently experiencing issues connecting to and using the ticketing side of the TeamDynamix application. We're working with the vendor to identify and remediate the issue. The knowledge base and other public-facing areas continue to be accessible.

The next update with be at 12:00 CDT
Jun 2, 08:03 CDT
(406043-2) Erie Garage Network Equipment Upgrade
Completed - The scheduled maintenance has been completed.
Jun 2, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:00 CDT
Scheduled - NUIT will be upgrading network equipment located on the 7th floor of the Erie garage. During the maintenance window, the equipment will be offline, but due to hardware redundancies at the Erie garage, no user connectivity should be impacted.
May 29, 07:02 CDT
Jun 1, 2025

No incidents reported.

May 31, 2025
(45441) CAESAR will be unavailable on Saturday, May 31 from 6AM to 2PM
Completed - The scheduled maintenance has been completed.
May 31, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 06:00 CDT
Scheduled - CAESAR will undergo scheduled maintenance to update to the latest version to ensure the system is up-to-date with Oracle enhancements, patches, and fixes.

This enables CAESAR to stay in sync with the technology and to deliver future enhancements.

CAESAR will be unavailable from 6am to approximately 2pm (CST) on May 31, 2025.

During the downtime window, CS860QA and CS860SUP will be available for any reporting needs.
May 19, 15:54 CDT
May 30, 2025
May 29, 2025
(406043-1) Erie Garage Network Equipment Upgrade
Completed - The scheduled maintenance has been completed.
May 29, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 08:00 CDT
Scheduled - NUIT will be upgrading network equipment located on the 7th floor of the Erie garage. During the maintenance window, the equipment being upgraded will be offline, but due to hardware redundancies at the Erie garage, no user connectivity should be impacted.
May 29, 07:01 CDT
Olson and McGaw Pavilion Network Equipment - Power Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 06:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 20:17 CDT
Scheduled - Northwestern Information Technology has been informed of scheduled power work at Olson Pavilion and McGaw Pavilion. Network connectivity including VoIP phone, wireless, and wired services, will be affected for the given time frame.
May 28, 20:16 CDT
May 28, 2025
May 27, 2025
May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

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